This website is managed by Revenue Protection Support Services (RPSS) and The Independent Penalty Fares Appeals Service (IPFAS).
We have been providing the train companies with support to collect and protect due ticket revenues for the past fifteen years. We are fully accredited by the Department for Transport and work closely with passenger representative groups to ensure a fair hearing for each case.
The services provided by this web site have been developed to help the user understand and deal with a notice that has been issued in relation to a journey made on the UK rail network without a valid ticket.
If you are the passenger who has been issued with the notice, you may wish to read the rules and regulations contained in our document library which explain your requirements within the law, or you may make a secure payment online to finalise the matter, or you may appeal against the issue of the notice. Full guidance is given in each section.
If you wish to make a complaint about a rail service or about how you have been dealt with at the time of issue of the notice, then please use the link below to visit the train companies own customer services web sites.
Revenue Protection Support Services
Independent Penalty Fares Appeals Service
RPSS and IPFAS are trading names of Southeastern