Frequently Asked Questions
Q. How do I pay Online?
Find Notice Section
Confirm Notice Section
Payee Address Details Section
Payment Details Section
Barclaycard Payment Screen
Payment Statuses after completing the Barclaycard information
Q. How do I make a payment?
A. Payments can be made by post to RPSS, online, or by telephone. See the payments page and above.
Q. How do I make an appeal?
A. Appeals can be made by sending a written statement to PSL for a Penalty Fare appeal and RPSS for an Unpaid Fares Notice appeal (check our appeals page for more information). Follow the instructions shown on the front of the notice.
Q. I did not travel
A. If you have received a letter about an incident of which you know nothing, AND THE LETTER IS ADDRESSED TO YOU, then you must provide a written explanation, with evidence that it was not you who was stopped by a railway officer to the address at the top of the letter you received. Please quote the reference number in all communications.
Q. I have received correspondence at my address but the person does not live here
A. If you have received a letter at your address, and the person named on the letter does not live at your address, then DO NOT OPEN THE LETTER. It is not addressed to you and you break the law if you open someone else's mail. You must return it to the post office by writing on the envelope "not at this address" and putting it unopened in any post box (No stamp required).
Q. I did not get a copy of the notice
A. You may not have been issued with a Penalty Fare or Unpaid Fare notice. Train Companies operate a variety of other enforcement methods to report and deal with fare evasion.
Q. I have appealed but I have not received a response
A. Appeals can take about 2 weeks to investigate and respond, if all the information is readily available. PSL may write (or email) to you to ask for further details, or they will send a letter reply to you at the address you gave with your appeal, but only when the appeal decision has been reached. You can check the status of your appeal at any time on PSL's website: www.penaltyservices.co.uk
Q. I have got a letter increasing the charges
A. The payment of any amount outstanding as shown to be due on the notice is entirely separate to any appeal. If payment has not been received by RPSS, then debt recovery letters are sent to the person named on the notice at the address shown on the notice and these will incur additional charges as notified.
Q. Where can I find out about the Train Company revenue protection policy
A. Each Train Company publishes their Revenue Protection Policy on their own website. You can use this link to select the Train Company with which you travelled. Then navigate to their own web site and search for "revenue protection" to show their policy.
Q. I want to make a further complaint
A. Transport Focus and London Travel Watch may be able to offer you further advice and support. Extracts of the legislation can be viewed from our documents page.
Revenue Protection Support Services
RPSS is a trading name of Southeastern