Appeals

Please note that all Penalty Fares appeals are dealt with by third party providers and RPSS do not accept Penalty Fares appeals. The table below shows the appeals providers of each Train Operating Company, with links to the relevant websites in the Appeals Provider column.

Where the provider states RPSS, these are Unpaid Fares Notices and an appeal can be made by clicking the Make an Appeal button at the bottom of this page.

Prefix Train Company Appeals Provider
AW Arriva Trains AS
B Southeastern RPSS
CC C2C AS
DL Docklands Light Railway AS
ECM Virgin Trains East Coast RPSS
EMT East Midlands Trains PSL
GA Greater Anglia AS
GTRPF GoVia Thameslink Railway / Great Northern / Thameslink PSL
GTRPF Southern Railway PSL
GU Greater Anglia AS
GWP Great Western Railway AS
HT Hull Trains RPSS
LB TfL London Buses AS
LM West Midlands Trains Unpaid Fares RPSS
LO TfL London Overground AS
LU TfL London Underground AS
LW TfL London Overground AS
MR Merseyrail Electrics PSL
NX Nexus (Metro Tyne & Wear) PSL
LSERPF Southeastern Railway PSL
Q South Western Railway AS
R West Midlands Trains PSL
S South Western Railway AS
SW South Western Railway AS
SWR South Western Railway AS
T Chiltern AS
TPE Transpennine Express Transpennine
VT Virgin Trains West Coast AS
XC Cross Country Trains AS

 

Unpaid Fares Appeals

Unpaid fares notices (UFN) are very different from penalty fares notices and make no extra charge, penalty or fine in the first instance. The amount outstanding shown on the UFN is only the correct fare for the actual journey that has been made. Simply, the passenger has completed their journey and now has a bill to pay because a valid ticket was not available for inspection when they travelled.

There are always mitigating circumstances for not having a valid ticket and while these may be compelling, they tend to be irrelevant to the facts of a UFN strict liability matter. Any appeal would therefore need to prove that the ticket shown when travelling was actually valid for the exact journey which was made. Even producing a valid ticket or railcard later does not negate liability to pay the UFN bill for not producing a valid ticket when requested at the time of travel.

The National Rail Conditions of Travel set out the conditions for judging any appeal and you will find a link on the Library page.

 

Making an Appeal

Appeals can be made by sending a written statement to the address, shown on the front of the notice, with 21 days from the date of notice issue or by using the link below to the appeals on line service (where the table above states RPSS).

You will need your copy of the notice issued to you at the time you travelled to ensure you enter the correct details on the next page.

Train Operating Company: The train company shown on the Unpaid Fares Notice (usually shown at the top of the notice)

Notice Number: The numbers and digits in the bottom right corner of the notice


Once you have successfully lodged your appeal online, an automated message will appear on screen informing you that you will receive a response within 15 days, which you may wish to print off and retain for your records. Your appeal response can be delivered electronically or by post. If you choose the email option, please check your junk/spam mail box because your letter will be delivered from a "no-reply" email address.

As we are unable to accept attachments on line, it is recommended that you post copies of any documentation relevant to your appeal, ie Railcard, season ticket and photocard, Oyster records, tickets, under separate cover (with a copy of the notice or a covering letter) if you wish them to be taken into consideration in your appeal assessment.

Please be aware that making an appeal does not mean that payment of any amount outstanding is suspended. Debt recovery action is separate from any appeal and administration fees may be incurred if full payment is not made within the time specified.

Please do not use the appeals on line function for issues not relating to appeals as these will NOT receive any response.

 


IRIS

Revenue Protection Support Services
P.O. Box 89, Portsmouth, PO1 1EG

RPSS is a trading name of Southeastern

Registered office
Friars Bridge Court, 41-45 Blackfriars Road, London, SE1 8PG
Registered in England and Wales Number 04860660

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