Please note that all Penalty Fares appeals are dealt with by third party providers and RPSS do not accept Penalty Fares appeals.
The table below shows the appeals providers of each Train Operating Company. Below, you will find the links to each providers’ website.
AS (Appeals Service): https://www.appealservice.co.uk/NewAppeal
Unpaid Fares Appeals
Unpaid fares notices (UFN) are very different from penalty fares notices and make no extra charge, penalty or fine in the first instance. The amount outstanding shown on the UFN is only the correct fare for the actual journey that has been made. Simply, the passenger has completed their journey and now has a bill to pay because a valid ticket was not available for inspection when they travelled.
There are always mitigating circumstances for not having a valid ticket and while these may be compelling, they tend to be irrelevant to the facts of a UFN strict liability matter. Any appeal would therefore need to prove that the ticket shown when travelling was actually valid for the exact journey which was made. Even producing a valid ticket or railcard later does not negate liability to pay the UFN bill for not producing a valid ticket when requested at the time of travel.
The National Rail Conditions of Travel set out the conditions for judging any appeal and you will find a link on the Library page.
Making an Appeal
Appeals can be made by sending a written statement to the address, shown on the front of the notice, with 21 days from the date of notice issue or by using the link below to the appeals on line service.
You will need your copy of the notice issued to you at the time you travelled to ensure you enter the correct details on the next page.
Train Operating Company: The train company shown on the Unpaid Fares Notice (usually shown at the top of the notice)
Once you have successfully lodged your appeal online, an automated message will appear on screen informing you that you will receive a response within 15 days, which you may wish to print off and retain for your records. Your appeal response can be delivered electronically or by post. If you choose the email option, please check your junk/spam mail box because your letter will be delivered from a "no-reply" email address.
As we are unable to accept attachments on line, it is recommended that you post copies of any documentation relevant to your appeal, ie Railcard, season ticket and photocard, Oyster records, tickets, under separate cover (with a copy of the notice or a covering letter) if you wish them to be taken into consideration in your appeal assessment.
Please be aware that making an appeal does not mean that payment of any amount outstanding is suspended. Debt recovery action is separate from any appeal and administration fees may be incurred if full payment is not made within the time specified.
Please do not use the appeals on line function for issues not relating to appeals as these will NOT receive any response.
Revenue Protection Support Services
RPSS is a trading name of Southeastern